Koop Privacy Policy

Koop ("Koop", "we", "us") is operated by LEARNWITHKOOP LTD, the data controller for your personal data. Our contact details are in section 14.

This policy applies to anyone who uses Koop, as a student or a tutor, on the web or mobile app. It is written to meet UK data protection law, including the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003.

• Account data: name, email address, password (stored hashed), account role, and optional university and course details.
• Class data: classes you create or join, and who is enrolled in each class.
• Learning data: your quiz activity and answers, the scores and progress insights we calculate from them, and any grades recorded for you.
• Uploaded content: the files you upload, which we read to make your questions and then delete. We keep each file's name and the quiz questions and revision material made from it. Your uploads and the questions made from them are private to your account and never shared with other users.
• Technical data: browser and device information, error logs, bug reports you send us, and your IP address (used for security and to prevent abuse).
• Waitlist data: if you join the waitlist, your name, email address, role, and referral details.
• Questionnaire data: answers to any optional questionnaire, stored anonymously and not linked to your name, email, or account.

We use your data to:

• Create and secure your account
• Run classes, quizzes, and revision features
• Calculate your scores, show your progress, and personalise what you see next
• Send account and service emails, such as sign-up, password reset, and waitlist updates
• Show your tutor anonymous results for their class as a whole, which you can opt out of (section 6)
• Prevent abuse, fix bugs, and improve Koop
• Meet our legal obligations

• Contract: to provide the service you signed up for.
• Consent: joining the waitlist and optional questionnaires. You can withdraw consent at any time.
• Legitimate interests: security, abuse prevention, fixing bugs, improving the product, and showing tutors anonymous results for their class as a whole (you can opt out at any time, see section 6).
• Legal obligation: where the law requires us to keep or disclose data.

We do not sell your data. We share it only with the service providers we need to run Koop:

• Vercel: website hosting
• Supabase: database, login, and short-term file storage while an upload is processed
• Google (Gemini): generates quiz questions and revision material from uploaded files. We do not send it your name, email address, or quiz answers.
• Resend: sends our emails

Our team uses an artificial intelligence coding tool called Claude Code, made by Anthropic, to build and fix Koop. When we use it, it can look at data in our database, including your account and learning data. We only use it to keep Koop working. It never makes decisions about you.

Some of these providers process data in the United States. Where data leaves the UK, we rely on standard contractual clauses or another approved safeguard.

When you join a tutor's subject, your answers are counted anonymously in results for the class as a whole, such as which topics the class finds hardest and how the class is doing week to week. Your tutor never sees your name, email address, or your own scores, answers or activity, and can only see how many students are in the subject.

Nothing is shown to a tutor unless at least 3 students are behind it, so no figure can be traced back to one person. You can stop your answers being counted at any time in Settings, under Class results.

We only use cookies and device storage that are strictly necessary to run Koop, such as keeping you logged in. We do not use advertising, analytics, or tracking cookies.

• Account and learning data: kept while your account is active. If you delete your account, we delete your personal data within 30 days, unless the law requires us to keep it longer.
• Uploaded files: deleted as soon as we've made questions from them, and always within 24 hours. The file name and the questions made from it are kept while the subject exists, or until you delete them.
• Waitlist data: kept for up to 24 months, or until you leave the waitlist or delete your account. You can leave at any time using the unsubscribe link in any waitlist email, or by contacting us.
• Questionnaire data: kept for up to 24 months.

We use industry-standard measures to protect your data, including encryption in transit, hashed passwords, and strict access controls. No system is completely secure, and we cannot guarantee absolute security.

Your scores are calculated automatically from your quiz activity and are used to personalise your learning. They are not used to make any decision with a legal or similarly significant effect on you. If you have concerns about a score, contact us.

Koop is for users aged 18 or over. We do not knowingly collect data from anyone under 18. If you believe a child has given us personal data, contact us and we will remove it.

Under UK data protection law, you have the right to:

• Access a copy of your data
• Correct inaccurate data
• Have your data deleted
• Restrict or object to how we use your data
• Withdraw consent at any time
• Receive your data in a portable format
• Complain to the Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, contact us using the details in section 14.

We may update this policy from time to time. If we make a material change, we will let you know before it takes effect.

LEARNWITHKOOP LTD
Registered in England and Wales, company number 17326074
Registered office: 82A James Carter Road, Mildenhall, England, IP28 7DE
c/o Charlie Ostle
hello@learnwithkoop.com